HOW DO I CONTACT EMERICA ONLINE CUSTOMER SERVICE DURING HOLIDAYS?

Etnies online customer service will be closed Friday 25/12/2020 and Friday 1/1/2020.

You can contact us by email if you want to return an item, in case of warranty, cancellations, adjustments or with any other questions. We will answer your question within 24 business hours. You can also use the Contact Form below.

• Email: onlinestore@emerica.eu

For urgent matters you can give us a call, if nobody is available to answer your call, please give it another try or send an email.

• Phone: +31 (0)20 355 1122

WHAT ARE YOUR HOLIDAY HOURS?

Emerica offices and warehouse will be closed Friday 25/12/2020 and Friday 1/1/2020. You will be able to place orders but please note orders WILL NOT ship until our warehouse returns to work from the holiday. Please take this into consideration if you are planning on ordering something with expedited shipping.

WHAT IS YOUR HOLIDAY RETURN POLICY?

We will be accepting returns for Christmas orders up until January 31st.

WHAT IS THE LATEST I CAN ORDER TO RECEIVE BY CHRISTMAS?

Please order as early as possible for Christmas gifts! Order before the 18^th of December to make sure it arrives by Christmas. Please note that orders to countries outside the EU take a day longer to arrive!

Orders placed during Christmas and New Years will not ship until our warehouse opens back up from the holiday break.

WHAT IS YOUR NEW YEARS HOLIDAY SHIPPING SCHEDULE?

We expect shipping to resume as soon as January 7^th.  Orders placed between the 1^st of January and the 6^th will be dispatched starting from the 7^th of January. Apologies for the inconvenience.