Return & Refund

RETURNING ONLINE PURCHASES

Purchases made on the Emerica Website can only be returned via our online return process, here: 

For every order made on or after the 22 June 2026: RETURN FORM

For every order made before the 22 June 2026: RETURN FORM

Not sure how it works? Don’t worry, follow the steps below.

Return or Warranty Process - Step by Step

We’re here to make your return experience as smooth as possible. Please follow the steps below:

1. Start Your Return

To begin a return or warranty claim, simply fill out our RETURN FORM with your order details.

For every order made on or after the 22 June 2026: RETURN FORM

For every order made before the 22 June 2026: RETURN FORM

2. How to Fill Out the Return Form

a) Select the item(s) you wish to return or report under warranty.

b) Choose the reason for the return.

  • For a warranty claim, please select "Warranty Claim" and add a note describing the issue.
  • Please attach clear photos of the product showing the problem.

c) Accept the terms and submit the form.

3. What Happens Next? How Do I Get the Return Label? (Return vs Warranty)

After your submission is reviewed and approved by our team:

3.1 If You’re Requesting a Return:

You'll receive a prepaid return label on your email.

3.2 If You’re Submitting a Warranty Claim:

Once approved, the process is the same as above in terms of shipping.

    • There will be no deduction from your refund.
    • We will cover the return costs completely and provide a free label. Once received, you will be fully reimbursed.

4. How Do I Ship the Package?

  • Pack the items in their original packaging.
  • Print and attach the return label sent by us to the outside of the package.
  • Drop the package off at a Pick-Up Point, you can find your nearest pick up point here: Find drop off locations.

Once the package is in transit, both you and our team will receive a tracking number for updates.

 

5. Receive Return or Warranty Updates

Once your return is in transit, you'll receive:

  • A tracking number via email or on a paper receipt (depending on the delivery company).
  • We’ll email you again once your return or warranty item has been received in our warehouse, inspected, and processed.

Please allow 2–3 business days for processing once the return arrives at our warehouse.

If there are any issues (e.g. wrong items returned or damage), we’ll contact you via email.

6. When Will I Receive My Refund?

  • After your return or warranty claim is inspected and approved by our quality team, we’ll initiate your refund.
  • Please allow 5–10 business days for processing.
  • Refunds are issued to your original form of payment.
  • Once the refund is initiated, it may take 1–3 business days for the amount to appear in your account.

You’ll receive a confirmation email when your refund has been successfully processed.

If you need help at any step, don’t hesitate to contact our CUSTOMER SERVICE or find more information on Return & Refund Policy page. We are happy to help you.