When you wish to return a product or order, please ship the product(s) to the below address. Please make sure you include the order number.
Sole Technology Europe BV c/o DSV Solutions (Door 27) Transportweg 7 7041 KK `s Heerenberg The Netherlands
Returns from the UK, please contact firstname.lastname@example.org with the order number and products. We will provide you with the necessary documents needed for shipments from the UK to The Netherlands.
Please bear in mind that return expenses are for your own account. Once your shipment is received and processed at our warehouse, a refund will be processed. You will receive an email when the refund is done.
WHAT IS YOUR RETURN POLICY?
If your Emerica purchase does not match your expectations, you can return it to us and receive your payment back.
You can return the product(s) within 30 days of the date of receipt, provided that the product has not been used, damaged, worn or washed and will be returned in the original packing and with all the labels still attached.
Please note that you will have to arrange and pay for the postage cost of the return shipment. Only if the return is due to a mistake on our side we will provide you with a pre-paid shipping label.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR A RETURNED ITEM?
Please allow our warehouse 5-7 business days to process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Your refund will be processed based on how you placed your original order.
WHAT SHOULD I DO WHEN I HAVE A DEFECTIVE PRODUCT? WHAT IS THE WARRANTY POLICY?
Of course we want every customer to be happy with our products, so if your product becomes defective within a year after the date of purchase, you can email our customer service (email@example.com) to explain your claim mentioning your order number. Please attach a photo to your email.
We do not replace / refund products if:
Obtained from a source other than our Emerica webshop.
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).
Damaged by misuse or activities other than the intended purpose.
Damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
Our customer service team will evaluate your claim or ask you for more information if needed. In case of warranty, they will proceed to replace your product or offer you another solution.
HOW DO I EXCHANGE AN ITEM?
Unfortunately we are unable to do any exchanges. If you want to return a product, you can return it according to ourreturn procedure. If you want to order another size or product, you can place a new order on our website.
For the returned product you will get a refund after our warehouse processed the return.
Find more information about refunds in the paragraph above.