Return & Exchange

RETURNING ONLINE PURCHASES

Purchases made on the Emerica Website can only be returned, exchanged or reported under warranty through our online form. Return labels are free.

RETURN FORM

  • Return: send it back and get a refund.
  • Exchange: swap for a different size, within 30 days of receiving your order.
  • Warranty: report a defective product and get fully reimbursed.

Not sure how it works? Don’t worry - follow the steps below.

Return or Warranty Process - Step by Step

We’re here to make your return experience as smooth as possible. Please follow the steps below:

1. Start Your Return

Fill out our RETURN FORM with your order details.

RETURN FORM


2. How to Fill Out the Return Form

a) Select the item(s) you wish to return, exchange or report under warranty.

b) Choose what you need:

  • Return: choose Refund and select the reason.
  • Exchange: choose Exchange instead of Refund, then pick your new size.
  • Warranty: select "Warranty Claim", add a note describing the issue and attach clear photos of the product showing the problem.

c) Accept the terms and submit the form.

3. Get the Return Label

After your submission is reviewed and approved by our team, you'll receive a free prepaid return label by email.

4. How Do I Ship the Package?

    • Pack the item(s) in their original packaging.
    • Print the return label and attach it to the outside of the package.
    • Drop the package off at a Pick-Up Point of the carrier shown on the label.

    Once the package is in transit, you'll receive a tracking number by email or on a paper receipt, depending on the carrier. 

    5. We Process Your Package

    We'll email you once your package has arrived at our warehouse. Please allow 3 business days for processing. It can take a little longer during sales and promotions.

    If there's an issue (wrong item returned, damage...), we'll contact you by email.

    6. What Happens Next?

      • Return: once your item is inspected and approved, we initiate your refund to your original form of payment. Please allow 5–10 business days for processing, then 1–3 business days for the amount to appear in your account. You'll get a confirmation email when it's done.
      • Exchange: once your return is processed, we create your exchange order and get your new size ready to ship.
      • Warranty: once your claim is approved, you're fully reimbursed. There's no deduction from your refund.

      If you need help at any step, don’t hesitate to contact our CUSTOMER SERVICE or find more information on Return & Refund Policy page. We are happy to help you.